Showroom Appointments & Project Consultation
Exceptional results come from more than beautiful tiles — it’s the specification, planning and detailing that elevate the finish and protect the installation long-term. To deliver the level of service we’re known for, we offer two ways to work with us, depending on the level of support you’d like.
Why we work by appointment
We work by appointment so we can give you our full attention — unhurried, considered guidance tailored to your home, your lifestyle and your brief. While the showroom is designed to inspire, many of our collections are available in multiple sizes and finishes beyond what’s on display. An appointment ensures you see the right options for your project, with an expert on hand to guide you from the outset.
Choose your level of support
Service Details |
Showroom Appointment (Complimentary) |
Project Consultation Service |
|---|---|---|
Time |
30–60 minutes |
90 minutes + follow-ups |
Fee |
Complimentary |
£500 + VAT (credited within 60 days) |
Best for |
Initial visits, simple bathroom renovations, or smaller ground floor areas |
Larger ground floor spaces / multiple rooms with underfloor heating, and full home renovations requiring expert technical guidance, installation specification and detailing |
Guided selection |
✅ |
✅ |
Suitability & finish advice |
✅ |
✅ (project-specific depth) |
Budget & pricing guidance |
✅ |
✅ |
Plan review + quantity calculation |
— |
✅ |
Setting-out guidance |
— |
✅ |
Quotation |
✅ (once selections + quantities are confirmed) |
✅ (included) |
Specification Summary |
— |
✅ (typically within 2–3 working days) |
Follow-up appointments |
— |
✅ (up to 2 × 45 mins) |
Option 1
Showroom Appointment
Showroom Appointment
(Complimentary | 30–60 minutes)
A guided appointment designed to help you choose with confidence. We’ll narrow the options to what genuinely suits your space — considering scale, finish, practicality and budget — and ensure you understand what’s available beyond the displays.
What’s included
- A clear understanding of your project: rooms, style, budget, timeline
- Suitability guidance at a high level, including:
– wall vs floor suitability
– bathrooms and wet areas
– underfloor heating considerations
– finishes, maintenance and day-to-day practicality - Curated selection: guided recommendations rather than endless browsing
- Transparent pricing guidance so expectations are realistic from the outset
Next steps (two routes)
- Quotation Route: once you confirm your final selections and provide the quantities required, we prepare your quotation.
- Project Route: for larger ground floor areas, full renovations, or more technical projects, we recommend our Project Consultation Service — where we provide project-specific technical guidance, plan review with quantity calculation, setting-out advice, and a detailed Specification Summary.
Option 2
Project Consultation Service
Project Consultation Service
(£500 + VAT | 90 minutes — credited within 60 days)
Our full consultation and specification service for clients who want us properly involved. This includes everything in the Showroom Appointment, plus plan review, quantity calculation, setting-out guidance and project-specific installation notes — along with a written Specification Summary to bring everything together clearly.
Fee: £500 + VAT (Includes multiple hours of plan review and specification work after your appointment.)
Credit: deducted from your final order if you proceed within 60 days.
What’s included
Everything in the Showroom Appointment — plus:
Technical guidance & installation specification (tailored to your project)
We tailor our recommendations to your rooms, subfloor and installation requirements, including where relevant:
- Underfloor heating build-up and recommissioning approach
- Movement joints and expansion planning
- Uncoupling / anti-fracture recommendations where appropriate
- Correct adhesive and primer specification
- Levelling / smoothing approach (including protecting UFH where relevant)
- Grout recommendations (cement vs epoxy) based on usage and maintenance expectations
- Bathroom detailing: waterproofing approach, silicone to internal corners, and edge finishing
- Spacers and levelling systems: recommended joint widths, clip/wedge guidance and best practice to minimise lippage
Plan review + setting-out guidance (by area)
Using your floor plans, we provide setting-out guidance to support your installer and elevate the finish:
- Recommended tile orientation and start points
- Balanced cuts and clean sightlines
- Thresholds and transitions between spaces
- Feature lines and focal points (where appropriate)
(This is setting-out guidance to support your installer — it is not a CAD/set-out drawing service.)
Quantity calculation from your floor plans
- Quantities calculated per area from your drawings (where provided as scaled information)
- Includes a sensible allowance for cuts and wastage
- We’ll highlight key supporting items to consider (trims, grout and adhesive) where relevant
Specification Summary + follow-up included
- Your Specification Summary emailed after the appointment (typically within 2–3 working days)
- Up to 2 follow-up appointments (45 minutes each) to finalise selections and quantities
What to Bring/Send
What to Bring/Send
For a Showroom Appointment
- Rough sqm requirements for walls/floors (if you have them)
- Inspiration images (optional)
- Kitchen cabinet & worktop sample (if applicable)
For the Project Consultation Service
- Floor plans/drawings (PDF with scale ideal)
- Inspiration images (optional)
- Kitchen cabinet & worktop sample (if applicable)
A note on scope
- Quantity calculations are based on the plans/drawings/information provided and may vary if site conditions differ.
- The Project Consultation Service does not include CAD/set-out drawings.
Frequently Asked Questions
Do I need an appointment to visit the showroom?
Why is the Project Consultation Service paid?
How quickly will I receive the Specification Summary?
What is your cancellation policy?
